Privacy Policy

Your privacy is fundamental to everything we do

Our Privacy Commitment

At Isotope Mail, we believe your privacy is a fundamental right. We do not store, access, or sell your personal data. We have designed our entire platform around the principle of zero-knowledge architecture, meaning we cannot access your emails even if we wanted to.

Information We Collect

We collect only the minimal information necessary to provide our service:

  • Account information (email, phone number)
  • Payment information (processed by secure third-party providers)
  • Technical logs (IP address, browser type) for security purposes
  • Communication preferences

How We Use Your Information

Your information is used solely to:

  • Provide and maintain our email service
  • Process payments and send invoices
  • Send service notifications and updates
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

What We Don't Do

We will never:

  • Sell your data to third parties
  • Use your data for advertising purposes
  • Share your emails with anyone without your consent
  • Store your encryption keys
  • Access your emails without a valid court order

Data Storage & Security

All data is encrypted in transit and at rest using military-grade encryption. We store data across multiple geographically distributed data centers with redundancy for disaster recovery. Regular security audits ensure our infrastructure meets the highest standards.

Your Rights

Under GDPR and other privacy laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent at any time

Cookies

We use minimal cookies only for essential functions like authentication and security. We do not use tracking cookies or analytics that compromise your privacy.

Third-Party Services

We carefully select third-party providers who respect your privacy. Our payment processors comply with PCI DSS standards. We do not share your data with marketing partners or analytics providers.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, please contact us at privacy@isotopemail.com

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes via email. Your continued use of the service constitutes acceptance of the updated policy.

Last Updated: January 2026